Return & Refund Policy at Deyo Digital Limited
At Deyo Digital, we pride ourselves on delivering high-quality digital services, including E-commerce web development, SEO for online stores, and AI-powered customer acquisition. Due to the nature of our work—being customized, service-based, and time-intensive—we maintain the following return and refund policy:
✅ Service Satisfaction Guarantee
We are committed to ensuring client satisfaction throughout every phase of our projects. If you are not satisfied with the quality of work at any stage, we encourage open communication so we can correct and optimize as needed within the project scope.
❌ No Refund Policy (Digital Services)
Due to the intangible and non-returnable nature of digital services, we do not offer refunds once a service has been started, delivered, or completed—either partially or fully. This includes but is not limited to:
E-commerce Website Design & Development
E-commerce SEO Strategy & Execution
AI-Powered Marketing & Customer Acquisition Solutions
Website Redesign & Optimization Services
Technical SEO Audits and Implementations
Once time, strategy, and resources have been allocated, the service is considered rendered.
🔄 Project Cancellation & Partial Refunds (Before Work Begins)
If a client chooses to cancel before any work has commenced, a partial refund may be issued, minus administrative and consultation fees (typically 25% of the total).
Once the discovery, planning, or strategy phase has begun, the project is considered active and non-refundable.
🔁 Revisions & Adjustments
We offer limited rounds of revisions as defined in your project agreement or service package. Revisions are aimed at aligning the work with your agreed-upon goals—not as a substitute for a refund.
🛡️ Chargebacks & Disputes
Initiating a chargeback without allowing Deyo Digital to resolve the issue is considered a violation of our service agreement. We reserve the right to dispute chargebacks with documentation of delivered work, communication, and agreements signed.
📩 Questions?
If you have questions about this policy or are experiencing issues with your project, please get in touch with us at:
📧 dave@deyodigital.com
📞 +1 (877) 6881665
We’re here to help, and we always aim to find the most reasonable solution.
Return & Refund Policy at Deyo Digital Limited
Return and Refund Policy for Digital Products/Services is Powered by Stripe, Inc.
At Deyo Digital Limited, we value customer satisfaction and stand behind our products and services. However, as we offer digital services through the purchase of software and the time allotted to implement it, we generally do not offer refunds.
If you change your mind about your purchase of any of our services and we have not purchased the software or implemented it on your website within seven (7) days of signing our contract, we will be happy to issue you a refund upon your request.
The following items are eligible for a refund as listed below:
– Domain Acquisition: If both parties agree to change an already registered business name.
– Plugins: If the software does not function appropriately.
Please note that our refund and returns policy lasts for seven (7) days. We cannot offer you a refund if seven (7) days have passed since the onboarding date. To be eligible for a refund, you must request it within seven (7) days of signing our contract with you.
Payment Card Industry Data Security Standard (PCIDSS)
To ensure secure processing of all payments, we use trusted, PCI DSS-compliant payment providers. This compliance ensures that your financial data is encrypted and protected throughout the transaction process.
Refunds & Security
All eligible refunds are processed securely through the same PCI DSS-compliant payment channels originally used for the transaction. For more details on our refund process, please contact our support team.
Consent
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